Fathom 29 2 2024
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Shipping Information
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Customer Support
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FAQ’s
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Contact Us
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FAQs
Please read our FAQs page to find out more.
What types of bikes do you offer at Giant Osborne Park?
We offer a wide range of Giant bikes, including road bikes, mountain bikes, e-bikes, gravel bikes, and more. We stock bikes for all levels of riders, from casual commuters to performance-driven athletes.
Do you offer bike servicing, and can I book a service online?
Yes, we offer comprehensive bike servicing for all makes and models. You can book your service online through our website or visit our store to schedule a service with our expert technicians.
How long does it take to receive my order?
Orders are typically processed within 2–3 business days. Shipping times vary based on your location, but most deliveries within Australia take 3–7 business days.
Can I return a bike if it doesn’t suit me?
Yes, we have a 30-day return policy for bikes and other products, provided they are in unused condition with the original packaging and proof of purchase. Please note that customers are responsible for return shipping costs.
Do you offer in-store pickup for online orders?
Yes, we offer the option for in-store pickup. Simply select "in-store pickup" during the checkout process, and we'll notify you when your order is ready for collection at our Osborne Park store.